Non-custom purchases, including samples, may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed, and have any and all tags still attached.
A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).
A 10% restocking fee is applied to resellable items.
Customized items cannot be returned.
Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.
A 10% restocking fee is applied to any returned samples.
If your order was undeliverable, you can contact our support team (email@example.com) and provide a valid address for reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.
We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.
If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.
We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.
All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to firstname.lastname@example.org with a brief description of the problem and we’ll get back to you.
Cookies and Web Beacons
Like any other website, Coolperx uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read the "What Are Cookies" article on Cookie Consent website.
Note that Coolperx has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Coolperx does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.