Return Policy



Order Returns


Non-custom purchases, including samples, may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed, and have any and all tags still attached.


A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).

A 10% restocking fee is applied to resellable items.

 

Customized items cannot be returned.



Sample Returns


Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.


A 10% restocking fee is applied to any returned samples.

 


Returned Packages


If your order was undeliverable, you can contact our support team (support@coolperx.com) and provide a valid address for reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.


We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.

 


Exchanges


If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.



Damaged Products


We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.


All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to support@coolperx.com with a brief description of the problem and we’ll get back to you.

Privacy Policy



At Coolperx, accessible from coolperx.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Coolperx and how we use it.


If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


Log Files


Coolperx follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Generator.


Cookies and Web Beacons


Like any other website, Coolperx uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


For more general information on cookies, please read the "What Are Cookies" article on Cookie Consent website.


Privacy Policies


You may consult this list to find the Privacy Policy for each of the advertising partners of Coolperx.


Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Coolperx, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.


Note that Coolperx has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies


Coolperx's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.


You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?


Children's Information


Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.


Coolperx does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Online Privacy Policy Only


This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Coolperx. This policy is not applicable to any information collected offline or via channels other than this website.


Consent


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.